A drawing, a photo, a sample, or just a sentence. Describe it however you can — there is no form, no gate, and nothing you owe us for asking. Every message gets a real answer, including when the answer is no.
Just email me. Attach whatever you have — a phone photo of a hotel bathroom, one page of a drawing set, a competitor's product shot, a quote you suspect. Rough is fine. Rough is what I am used to starting from.
It helps — but is not required — if your first message includes:
You get a written reply within one working day, Monday to Saturday, GMT+8. It will be one of three things: some questions, an honest first read on whether it is feasible and roughly what it would cost, or "this isn't our category" — and in that case, usually a suggestion of who to ask instead.
No newsletter, no automated follow-up sequence. One person writes back.
Three things worth knowing, so neither of us wastes a week.
You deal with the person doing the work, not someone relaying messages. The trade-off: we only take on so many projects at once, and sometimes we have to say "next month".
There is always someone quoting a lower fee. What we are trying to be is the one whose container matches the sample.
If your target is below what that spec can actually be made for, you will hear it early — along with which part of the spec is eating the money.
Send the first message. It does not have to be tidy.
直接发邮件就行。手上有什么就附什么——手机拍的酒店卫生间、一页图纸、一张同行的产品图、一份您觉得不对的报价。粗糙没关系，我习惯从粗糙的东西开始。
如果第一封邮件里能带上这些会更快——但不是必须：
一个工作日内（周一到周六，GMT+8）您会收到书面回复。内容无非三种：几个问题；一个关于做不做得成、大致什么价位的实话；或者「这不是我们做的品类」——如果是最后一种，一般会顺手告诉您该去问谁。
没有订阅邮件，没有自动跟进。就一个人给您回信。
三件值得先知道的事，免得双方各浪费一周。
您对接的是干活的人，不是传话的。代价是：同时接的项目有限，有时候只能跟您说「下个月」。
永远有人报更低的价。我们想做的，是那个到港的柜子跟样品长得一样的那家。
如果目标价低于这个规格真做出来的成本，您会很早听到——并且知道是规格里哪一项在吃钱。